Christine wrote:
“After, many years of loyalty to your company, I was appalled at the lack of customer service you gave me when I received a pair of Not Your Daughters Jeans with a DIRTY and WORN women’s THONG in the front pocket,” she tweeted, claiming all she was offered was a replacement pair of jeans. “I would imagine that a company such as this one could do more for a loyal, card-holding customer,” she added. “As a nurse, the numerous amount of health hazards this issue presents is astounding.”
Nordstrom did eventually apologize to Evans, but only after she called them out on social media. “We understand your frustration and don't think that any amount of compensation can make this right,” they tweeted. “Instead, we'd like to get to the root of the problem, and address those areas of opportunity missed.”