You cannot make this stuff up...
A Michigan woman claimed her Nissan Maxima was set on fire when one of her two Samsung cell phones "exploded," she said the tech giant sent her a prefab kit to return the charred evidence.According to the woman, in the kit was a pre-stamped manifest for ground transport, a pair of blue gloves, a static-sensitive bag and illustrated step-by-step instructions on how to mail back the remnants of the phone.
"Samsung asked her to use rubber gloves to take all the pieces from the car that look like part of the phone and put them in a pre-stamped box," Gerald Thurswell, the attorney for the cell phone owner, told ABC News. "I hear this and it's like 'What the ----?' Is this a regular course of business? How often is this occurring to get a whole set of procedures down?"
The woman claimed her mobile phone "exploded with flames and she dropped the phone onto some papers that were in the front seat," according to a preliminary Detroit Fire Department incident report